Your business data is stored securely on Digital Ocean’s dynamic droplets with periodic backups on redundant storage. Incase of any disaster data can be easily restored from another geographical location (currently east coast and west coast).
Send an email to support@acceltms.com with your account# and brief description of the issue. Incase you need to get in touch with us urgently please call our support line at +1 778-403-1600 during regular business hours.